Under TDS custodial, if one tenant has moved out, and another tenant is moving in, your agent/landlord will need to initiate a Tenancy Changeover. This process can be actioned via the custodial website. They will have the option to state how much of the deposit the outgoing tenant is entitled to claim (if any).
Once you have submitted this, the outgoing tenant will need to log into their account and respond to the tenancy changeover stating that they agree to it. Once the outgoing tenant has agreed to the changeover, the agent/landlord will then be asked to log back into their account and complete the changeover. If the outgoing tenant is entitled to any of the deposit, we will make payment to them within the following 5 working days.