How do I respond to a dispute?

In TDS Insured, to respond to a dispute you must complete a Dispute Response Form. The quickest and easiest way to do this is online. Once you have been invited to give your response you have 10 working days in which to provide your evidence. If you are unable to respond to a dispute online, please call our customer contact centre for further guidance.

In TDS Custodial, you will be invited to submit evidence after the landlord/agent has submitted theirs. You can view the other party’s evidence and submit your own through your online account.