In this week’s #ExpertView, TDS’ Head of TDS adjudication services Sandy Bastin outlines some best practice when antique or sentimentally valuable items are damaged.
In a case that TDS were asked to consider a landlord submitted a claim against his tenants’ deposit for £345 for damage to an antique Edwardian mahogany corner chair.
The tenant argued that the chair wasn’t in pristine condition when they moved in and while the chair had been damaged during their tenancy, it had occurred through normal wear and tear and not through malice. They also argued that the landlords’ claim figure was based on sentiment and the valuation of the chair on the internet provided by the landlord varied from replacement estimates they had obtained from art dealers.
As the flat was let fully furnished, the tenants also questioned the wisdom of the landlord keeping an antique piece of furniture there while tenanted.
When the claim was submitted to TDS, the check-in report was also provided which noted that the chair was not damaged at the outset of the tenancy. The claim also included an example of a replacement cost from an antiques’ website which was said to have been based on a similar type of chair.
No evidence was submitted to demonstrate that the tenants had complained about the chair’s condition during check-in. There was no dispute that the chair was damaged during the tenancy and no evidence that the tenants reported the damage to the chair during the tenancy.
When faced with the evidence, TDS’ adjudicators decided to award the tenant £195 and the landlord £150 of the disputed amount.
It was considered that due to the chair’s reported age, there would have had some natural wear and tear, and deterioration in condition. The landlord seemed to base the claim on a webpage depicting a chair that was different, and research undertaken by the adjudicator showed other, similar chairs with lower replacement costs than that claimed.
This case has lessons for both landlords/agents and tenants.
For landlords and agents:
About the Author:
Sandy joined TDS in 2008 and is now Head of TDS Adjudication Services. A qualified solicitor with many years’ experience practising and specialising in Real Estate. Sandy is responsible for recruiting and training TDS Adjudicator’s, providing continued support and mentoring to include quality assurance activity to ensure the high standards expected from TDS Adjudication decisions are met. Sandy is a complaints handler for TDS England and Wales; is involved with final decisions issued following reviews for SafeDeposits Scotland and TDS Northern Ireland. Sandy delivers TDS Adjudication Workshops and provides Adjudication training – the TDS Way. Sandy also plays a role in ensuring TDS provides an excellent Customer Service experience.
Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect.
We provide invaluable training in tenancy deposit protection and disputes for agents and landlords through the TDS Academy as well as joining with MOL to provide the Technical Award in Residential Tenancy Deposits.
TDS Insured Scheme: where a TDS member can hold the tenancy deposits as stakeholder during the term of the tenancy.
TDS Custodial Scheme: where TDS hold the deposit for the duration of the tenancy.
TDS Academy: TDS provides property professionals with invaluable training in tenancy deposit protection and tenancy deposit disputes.
TDS can only comment on the process for our scheme, other deposit protection schemes may have a different process/require different steps. Content is correct at the time of writing.
These views are those of the author alone and do not necessarily reflect the view of TDS, its officers and employees.
Tags: expert view, tenancy deposit, insured, antique, landlords, tenants, dispute resolution